These Terms of Service ("Terms") are a binding agreement between you ("you" or "User") and 17322518 CANADA INC. ("Company," "we," "us," or "our") for your use of the Clarido mobile app, watch companion, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms.
1. Where the Service Runs
- The Service is available on iOS and the companion watch app for compatible Apple devices.
- Web and Android versions are not provided under these Terms.
2. Definitions
- Service: The Clarido journaling, reflection, and AI-powered context assistance application and related features.
- User Content: Notes, reflections, voice recordings, uploads, transcriptions, derived summaries, entities, embeddings, and other material you create or store through the Service.
- Account: The registration credentials and profile associated with your use of the Service.
3. Eligibility
- You must be at least thirteen (13) years old to use the Service.
- If you are under the age of majority in your region, you may use the Service only under the supervision of a parent or legal guardian who accepts these Terms for you.
- You confirm the information you provide is accurate.
4. Accounts and Access
4.1 Account Responsibility
You are responsible for safeguarding your login and for all activity under your Account. Notify us at support@clarido.app of any unauthorized access.
4.2 Platform Requirements
You need compatible Apple hardware and software to use the Service. We are not responsible if your device, OS version, or connectivity prevent use.
5. User Content and License
5.1 Ownership
You own your User Content.
5.2 License to Us
You grant us a worldwide, non-exclusive license to store, process, back up, analyze, create derived representations (including summaries, entities, embeddings, and similar outputs), and resurface your User Content to operate, maintain, and improve the Service.
5.3 Rights and Indemnity
- You represent you have the rights to upload and use your User Content in the Service.
- You agree to indemnify and hold us harmless from third-party claims arising from your User Content or your violation of these Terms.
5.4 Prohibited Content
Do not upload unlawful, harmful, harassing, infringing, or otherwise inappropriate content, or content containing malware or malicious code.
6. How the Service Processes Data
We use third-party processors for authentication, storage, backups, analytics, crash and performance monitoring, push notifications, speech-to-text processing, AI generation, vector search/embedding storage, billing, and internal operational messaging. We do not name them here, but they act on our instructions and may not use your data for their own advertising or model training.
- Data linked to you: we link your use to your email and name for sign-in, sync, support, analytics, and abuse prevention.
- Analytics and diagnostics: feature usage, performance, and error data are tied to your account identity. We may limit or disable certain analytics where required by law or to honor your request where supported.
- Push notifications: we collect device push tokens and device metadata (model, OS version, timezone, locale) to deliver notifications; you agree not to use notifications for unlawful or abusive purposes.
- Telemetry relays: limited events (such as notification opens) may be forwarded to internal operations channels to monitor delivery.
- Derived data: summaries, entities, embeddings, and similar representations of your content are stored to power search, recall, and context features.
7. AI Features
- Portions of your content and derived text are sent to AI processors to generate replies, summaries, and recommendations.
- Do not input unlawful or sensitive data that would violate applicable law or provider terms.
- Your data is not used by us for behavioral advertising or profiling.
8. Acceptable Use and Enforcement
You agree not to:
- Use the Service for illegal or unauthorized purposes
- Automate, scrape, or attack the Service
- Misuse notifications, uploads, or API access (including spam, harassment, or malicious files)
- Interfere with security or attempt to reverse-engineer the Service
We log device and app telemetry to detect abuse and may suspend or terminate Accounts for violations or unlawful activity.
9. Subscriptions and Payment
- The Service is offered on a subscription basis; pricing is shown in-app.
- Subscriptions renew automatically unless you cancel at least 24 hours before renewal.
- You can manage or cancel your subscription in your Apple ID settings. Deleting the app does not cancel your subscription.
- Payments are processed by third-party billing providers. We do not store full card details.
- Refunds are generally not offered except where required by law or as described in-app.
10. Privacy
Your use of the Service is also governed by our Privacy Policy, which explains what we collect, how we use it, and your choices. By using the Service, you agree to the Privacy Policy.
11. Service Availability
- The Service is provided "as is" and "as available."
- We may change, suspend, or discontinue features at any time.
- We do not guarantee uninterrupted or error-free operation.
12. AI Output Limitations
- AI outputs may be inaccurate, incomplete, or inappropriate.
- You should review outputs and use them at your own discretion.
13. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, consequential, special, or punitive damages.
- Our total liability is limited to the amount you paid for the Service in the 12 months before the claim.
14. Termination
- You may delete your Account at any time.
- We may suspend or terminate your access for violations or unlawful activity.
- Sections that should survive termination (including ownership, licenses, disclaimers, and limits of liability) will continue to apply.
15. Governing Law
These Terms are governed by the laws of Canada and the Province of Ontario, without regard to conflict-of-law rules.
16. Changes to These Terms
We may update these Terms. Material changes will be communicated in-app or by email. Continued use after changes means you accept the updated Terms.