This Privacy Policy ("Policy") describes how 17322518 CANADA INC. ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you use the Clarido application and related services (the "Service"). By using the Service, you consent to the practices described in this Policy.
1. What Data Leaves Your Device (and Why)
We send only the data needed to provide and improve the Service. Unless noted, items are linked to your account through your email and name to operate your workspace and support you.
- Account and access: email, name, and basic profile for sign-in, sync, and subscriptions.
- Content and files: notes, journal entries, voice uploads, transcriptions, and attachments for storage and recall.
- Voice transcription: audio uploads are sent to speech-to-text processors; key terms from your content may be used to improve accuracy.
- Derived representations: summaries, entities, embeddings, and related text that power search, recall, and context features; stored with your account until you delete them.
- AI features: text derived from your content is sent to AI processors to generate contextual replies and recommendations.
- Analytics and diagnostics: feature usage, search lengths, notification opens, paywall actions, performance data, crash reports, device model, OS version, app version, timezone, and locale—linked to your account for troubleshooting and improvements.
- Push notifications: device push tokens plus device model, OS version, timezone, and locale to deliver notifications reliably.
- Telemetry relays: limited in-app telemetry (such as notification opens) may be forwarded to internal operations channels to monitor delivery.
- Hosting, storage, and backups: account data, files, and derived data are stored on managed cloud infrastructure for reliability and recovery.
2. Definitions
- Service: The Clarido journaling, reflection, and AI-powered context engine application.
- User Content: Notes, journal entries, voice recordings, uploaded images, or other materials you create or store using the Service.
- Personal Information: Any information that identifies or can reasonably identify an individual.
3. Information We Collect
3.1 Information You Provide
We may collect the following categories of data when you use the Service:
- Text notes and written reflections
- Voice recordings and the transcriptions generated from them
- Uploaded media (e.g., photos) that you choose to attach to entries
- Account information (name, date of birth, email address)
- Subscription and billing identifiers
3.2 Information Collected Automatically
When you use the Service, we automatically collect:
- Device information (device type, OS version, app version, unique identifiers)
- Log and diagnostic information (session activity, performance data, crash reports, notification delivery)
- Usage analytics tied to your account to understand how features perform and to prevent abuse
- Push notification tokens and device locale/timezone for reliable delivery
3.3 Payment Information
Subscriptions are processed through third-party billing providers. We do not store or have access to full payment card details.
4. How We Use Your Information
We use your information to:
- Provide the Service, including storing, resurfacing, and contextualizing your reflections
- Enable AI features that generate context-aware outputs using your past entries
- Provide personalized insights, suggestions, reminders, and optional nudges
- Maintain and improve the app's performance, security, and user experience
- Communicate essential updates, service announcements, and support messages
- Provide account management tools such as data export and deletion
- Monitor reliability of notifications and other critical flows
5. How AI Uses Your Data
To enable Clarido's contextual intelligence features, your User Content (including transcribed text from voice recordings and optionally attached photos) may be transmitted to trusted AI processing partners solely for the purpose of generating contextual responses and powering Clarido's features.
- AI partners process your data only to fulfill your requests in the app
- User Content is not used for marketing, profiling, or automated decision-making with legal impact
- You may ignore or delete AI-generated suggestions at any time
AI Model Training and Profiling
Your data is not used to train general-purpose models outside of Clarido's features, and we do not permit providers to train their own systems on your content. We do not use your data for profiling or behavioral advertising.
6. Data Linked to You
- We link your account to your email and name to provide sign-in, sync, and support.
- Analytics, diagnostics, and notification telemetry are associated with your account identity to troubleshoot and improve the Service.
- Your content, transcriptions, derived data, and embeddings remain tied to your account until you delete them.
7. Disclosure of Information
We may share information with:
Service Providers
We rely on carefully vetted processors for authentication, storage, backups, analytics, crash and error monitoring, push notification delivery, speech-to-text processing, AI generation, vector search, and secure operational messaging. These providers act on our instructions and may not use your data for their own advertising or training.
Legal Compliance
To comply with applicable laws, regulations, or valid legal processes.
Business Transactions
If we engage in a merger, acquisition, or sale of assets, information may be transferred with safeguards consistent with this Policy.
We do not sell personal information.
8. Data Storage and Security
- Data is stored on secure servers in Canada and the United States
- Data is encrypted both in transit and at rest
- Access is restricted to authorized personnel with a legitimate operational need
9. Data Retention
- Text entries, voice recordings, uploads, and derived data remain available while your account is active
- Voice recordings are stored so you may revisit them and are not used for any other purpose
- Deleted entries are removed from active systems and permanently deleted from backups within a commercially reasonable period
- When you delete your account, your personal data (including derived data and embeddings) is erased except where retention is required by law
- Data is retained until you choose to delete it; you control when deletion occurs
10. User Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your data
- Request data export / portability
- Withdraw consent for optional features
- Object to certain types of processing
How to Exercise These Rights (In-App Tools)
Inside the Clarido app, you may:
- Delete individual entries
- Export your data
- Delete your entire account (this permanently deletes all personal data)
You may also contact support@clarido.app for help.
11. Data We Do Not Collect
Clarido does not collect the following unless you explicitly choose to upload it as part of a note:
- Biometric or health data
- Contacts or address book information
- Precise location data
- Photos or videos (unless you attach them yourself)
- Background microphone or camera access
12. Legal Basis for Processing (GDPR)
For users in the European Economic Area, our legal bases for processing include:
- Consent: When you voluntarily submit User Content or enable features
- Legitimate interest: To provide, maintain, and improve the Service
13. Children's Privacy
The Service is intended for individuals aged thirteen (13) years and older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as reasonably possible.
Users between 13 and 17 may use the Service only with the consent of a parent or legal guardian, where required by applicable law.
14. Changes to This Policy
We may update this Policy. Material changes will be communicated through the app or by email. Continued use after changes constitutes acceptance.